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Common Questions

Common Questions cover the following categories to help the Plan Sponsor community find information about important program topics. Select a link to review the Common Questions for each category.
  • Top Plan Sponsor Questions

    Covers answers to the questions CMS' RDS Center most frequently receives from the Plan Sponsor community.

  • General Program Information

    Covers information such as how subsidy is calculated for an application, the requirements, qualifications, and benefits of RDS, and general terms used in the program.

  • Managing a Plan Sponsor Account

    Covers information such as how to create a Plan Sponsor Account and what registered Plan Sponsor information can and cannot be changed.

  • Registering as an RDS Secure Website User

    Covers information such as how to register as an RDS Secure Website user and how often to change user Passwords.

  • Applying for the RDS Program

    Covers information such as how to apply for the program and what information is required to complete an application.

  • User Management

    Covers information such as how to manage RDS Secure Website user roles, how to change user information, and how to manage account information such as changing your Password and enabling your user account.

  • Annual Plan Application

    Covers information such as how to complete the Application Submission Process and how to change application information.

  • Retiree Management

    Covers information such as how to process retiree files and how to troubleshoot retiree processing issues.

  • Payment Setup

    Covers information such how to complete and change Payment Setup and who can complete and change Payment Setup.

  • Interim Payment

    Covers information such as how to submit interim costs and an interim payment request.

  • Reconciliation

    Covers information such as how to complete Reconciliation and when an application is ready for Reconciliation.

  • Preparing Cost Data

    Covers information such as who should submit cost data and when to coordinate individual retiree cost data.

  • Accessing Payment History

    Covers information such as who may access Payment History and how to access the various Payment History event types.

  • Appealing an Initial Determination

     Covers information such as how to request an appeal and how to withdraw an appeal.

  • Satisfying an Overpayment

    Covers information such as how long a Plan Sponsor has to satisfy an overpayment and where to send an overpayment remittance.

  • Reporting Inaccurate or Incomplete Data

    Covers information such as the difference between inaccurate and incomplete data and how to disclose corrected data.

  • Multi-Factor Authentication

    This page contains answers to Common Questions about Multi-Factor Authentication (MFA).