CMS' RDS Center Help Line

Call Toll-Free

• 877-RDS-HELP or 877-737-4357
• TTY for hearing impaired: 877-RDS-TTY0 or 877-737-8890
• For help in Spanish: 877-737-4357 and select option 2
• Para ayuda en español llame al 877-737-4357 y seleccione la opción 2

Hours of Operation

CMS' RDS Center Help Line is available Monday through Friday between 10:30AM - 7:00PM Eastern Time.

Send an Email

CMS' RDS Center Help Line Email Address: RDS@cms.hhs.gov

CMS' RDS Center will respond to an email with an email reply or a phone call depending on the nature of the inquiry. If the inquiry is about a specific RDS Application, please include the following information in an email:

• Your Name
• Your Email Address
• Your Phone Number
• Your Organization Name
• Plan Sponsor ID
• Application ID

Do not include any Protected Health Information (PHI), as defined in the Health Insurance Portability and Accountability Act (HIPAA), in the email.

Send An Authorized Representative Verification Form

• Fax Number: 212-615-0268
• Email Address: RDS_Forms@cms.hhs.gov
• Mailing Address:
  
  Retiree Drug Subsidy Center
  Attn: Authorized Representative Verification Unit
  PO Box 5032
  New York, NY 10274–5032

Set Up A Voluntary Data Sharing Agreement (VDSA)

Email Address: cobva@ghimedicare.com

Report Fraud, Waste, Or Abuse

Contact CMS' RDS Center Help Line to report fraud, waste, or abuse.

Send A Check To Satisfy An Overpayment

Mailing Address:

Retiree Drug Subsidy Center
Attn: Payments
PO Box 6865
Towson, MD 21285-6865

Report A Change Of Plan Sponsor EIN Or Company Name

Contact CMS' RDS Center Help Line to report a change of Plan Sponsor EIN or Company Name.

Email Addresses From Which RDS Correspondence May Be Sent

CMS' RDS Center's official means of communication to the Plan Sponsor is through email.

It is important that all RDS Secure Website participants take the necessary steps to ensure that all emails are received and not marked as "spam" or automatically deleted for any other reason.

Make the necessary adjustments to your email account or contact your network administrator to ensure that emails sent from the following email addresses are not blocked by any spam filters or Blocked Senders Lists:

• RDS_Hearings@cms.hhs.gov
• RDSAppeals@cms.hhs.gov
• RDSPayment@cms.hhs.gov
• RDSCenter@rds.cms.hhs.gov
• RDSOutreach@rds.cms.hhs.gov

Page last updated: December 15, 2012